Terms of Service
1. The service
Central Chama provides ChamaChat, an intelligent WhatsApp assistant for beauty salons. The service answers customer messages, manages appointments, and sends confirmations and reminders on the salon's WhatsApp Business number, using the official WhatsApp Business Platform operated by Meta Platforms. These Terms govern the use of the website centralchama.chat and of the service by businesses and their authorized users.
2. Accounts and eligibility
The service is offered to businesses. To connect a WhatsApp number you must have the authority to act on behalf of the business and hold (or create) a valid WhatsApp Business Account through Meta's Embedded Signup flow. You are responsible for the accuracy of the information you configure (services, prices, opening hours) and for keeping your account credentials secure.
3. WhatsApp and Meta policies
Use of the service must comply with the WhatsApp Business Messaging Policy and applicable Meta terms. In particular, businesses may only message users in accordance with WhatsApp's opt-in and messaging rules. We may suspend accounts that violate these policies.
4. Acceptable use
- No spam, bulk unsolicited messaging, or misleading content.
- No unlawful, harmful, or discriminatory use.
- No attempt to probe, disrupt, or reverse-engineer the service.
5. Content and responsibility
The business remains responsible for the commercial content of its communications (services offered, prices, schedules) and for honoring the appointments made through the assistant. Automated replies are generated from the configuration provided by the business; the business should review its configuration regularly.
6. Availability and beta status
The service is currently in a launch/pilot phase and is provided "as is" and "as available", without warranties of uninterrupted operation. We work to keep the service reliable but scheduled maintenance and third-party outages (including the WhatsApp platform) may affect availability.
7. Fees
Where fees apply, they will be communicated and agreed with the business before billing. Meta may charge conversation-based fees for the WhatsApp Business Platform independently of Central Chama.
8. Intellectual property
The software, brand, and content of Central Chama / ChamaChat remain our property. Business data and end-user conversations remain the property of their respective owners, processed as described in the Privacy Policy.
9. Limitation of liability
To the maximum extent permitted by law, Central Chama is not liable for indirect or consequential damages, loss of profits, or losses resulting from third-party platform outages. Nothing in these Terms limits liability that cannot be limited by law.
10. Termination
Either party may terminate at any time. Upon termination we deactivate the assistant and delete the business's data as described in the Privacy Policy and the Data Deletion page.
11. Changes and governing law
We may update these Terms; the current version will always be available at https://centralchama.chat/terms. These Terms are governed by Portuguese law, without prejudice to mandatory consumer protections of your country of residence.
12. Contact
Central Chama (ChamaChat) — contacto@centralchama.chat
Português
Termos de Serviço
1. O serviço
A Central Chama disponibiliza o ChamaChat, um assistente inteligente de WhatsApp para salões de beleza: responde a clientes, gere marcações e envia confirmações e lembretes no número de WhatsApp Business do salão, através da WhatsApp Business Platform oficial da Meta.
2. Contas e elegibilidade
O serviço destina-se a negócios. Para conectar um número de WhatsApp deve ter poderes para representar o negócio e uma conta WhatsApp Business válida, criada ou ligada através do fluxo Embedded Signup da Meta. É responsável pela exatidão da configuração (serviços, preços, horários) e pela segurança das suas credenciais.
3. Políticas do WhatsApp e uso aceitável
O uso do serviço deve cumprir a WhatsApp Business Messaging Policy e os termos aplicáveis da Meta — incluindo as regras de opt-in. É proibido spam, mensagens em massa não solicitadas, conteúdo enganoso, uso ilícito e tentativas de comprometer o serviço. Podemos suspender contas que violem estas regras.
4. Responsabilidade, disponibilidade e preços
O negócio é responsável pelo conteúdo comercial das suas comunicações e por honrar as marcações feitas pelo assistente. O serviço está em fase de lançamento e é disponibilizado "tal como está"; interrupções de plataformas de terceiros (incluindo o WhatsApp) podem afetar a disponibilidade. Quando existam preços, serão comunicados e acordados antes de qualquer cobrança; a Meta pode cobrar taxas próprias pela WhatsApp Business Platform.
5. Propriedade intelectual, cessação e lei aplicável
O software, a marca e o conteúdo da Central Chama / ChamaChat permanecem nossa propriedade; os dados dos negócios e dos utilizadores finais permanecem dos respetivos titulares, tratados conforme a Política de Privacidade. Qualquer das partes pode cessar o serviço a qualquer momento — nesse caso desativamos o assistente e eliminamos os dados conforme a página de Eliminação de Dados. Estes Termos regem-se pela lei portuguesa, sem prejuízo das proteções imperativas do país de residência do consumidor. A versão atual estará sempre em https://centralchama.chat/terms.
6. Contacto
Central Chama (ChamaChat) — contacto@centralchama.chat